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| What is Spyware? |
Spyware is a program that secretly collects your personal information and transmits it over the Internet. Usually bundled with other downloaded applications, spyware installs itself in your computer without your knowledge and is not detected by anti-virus programs.
Spyware programs can record your credit card information, social security number, email, passwords, and keystrokes, which other people can use for identity or credit card theft. Other types of spyware record your Web browsing activity and sell this to third-party advertisers, who in turn will send you targeted ads. Some spyware allow third parties to access and manipulate your computer, causing your system to slow down, freeze, or crash. Spyware can also cut off your Internet connection or infect your computer with viruses. |
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| What is ZeroSpyware 2005? |
| ZeroSpyware 2005 is a powerful top-rated anti-spyware program that removes spyware and leaves nothing behind. It successfully finds and destroys spyware, adware, keyloggers, Trojans, browser hijackers, tracking cookies, dialers, and more. Its advanced real-time protection monitors all running applications for suspicious activity, protects important Windows files and settings, and alerts you the instant spyware tries to install in your PC |
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| How does ZeroSpyware 2005 work? |
| ZeroSpyware 2005 uses a comprehensive database of known spyware to detect and remove malicious programs in your computer. It monitors your Internet connection and all possible entry points, blocking any new spyware from secretly installing itself in your system. It blocks bad cookies that track your Internet activity so you can surf the Web without having to worry about your privacy. It also looks for critical system vulnerabilities which can be used by spyware to enter your PC, and protects your system and configuration files from tampering. |
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| Do I need to configure anything in my computer before I can use ZeroSpyware 2005? |
| ZeroSpyware 2005 includes a First Run Wizard right after installation, which configures the program for first use. You can skip configuration altogether by letting ZeroSpyware 2005 configure the program for you. |
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| What are cookies and why do I need to block them? |
Cookies are small files that store your personal data. When a website asks you for information like your name, e-mail address, or age, your answers are stored in a cookie so the website will remember you in the future.
While some cookies are harmless, others (what we call 'bad cookies', or trackware) store your information for other purposes. Some cookies give your personal information to advertising companies who want to send you targeted ads. Hackers can also use bad cookies to steal your identity. Blocking bad cookies ensures your privacy, keeps out ads and junk mail, and protects your important data like credit card information from prying eyes. |
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| Frequently Asked Questions |
How much is ZeroSpyware 2005?
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| ZeroSpyware 2005 is available for only $29.95 per licensed copy. |
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| How do I download the software? |
| After purchasing ZeroSpyware 2005, a confirmation e-mail will automatically be sent to you. This e-mail contains the link where you can download your valid purchased copy, as well as the account information you need to register ZeroSpyware 2005. |
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| Do you have a free version? |
| ZeroSpyware 2005 has a 15-day free trial version available for download on our download page. It has full features so you can try ZeroSpyware 2005's excellent spyware protection. To enjoy continued protection from spyware, you can purchase ZeroSpyware 2005 for just $29.95. |
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| Does ZeroSpyware 2005 work with Mac? |
| ZeroSpyware 2005 currently does not support the Macintosh operating system, and unlike Windows, Macintosh users are not as vulnerable to spyware attacks. |
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| What are the system requirements for ZeroSpyware 2005? |
To run ZeroSpyware 2005, you will need at least:
- 10MB of available disk space
- 64 MB of RAM (although 128 MB is recommended), and
- a 16-bit color monitor capable of 1024 x 768
ZeroSpyware 2005 supports Windows 98 SE, Windows ME, Windows 2000, and Windows XP.
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| Will ZeroSpyware 2005 work with my firewall? |
| Yes, ZeroSpyware 2005 works with any firewall application. |
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| Does ZeroSpyware 2005 work with antivirus software? |
| Yes, ZeroSpyware 2005 is compatible with all anti-virus programs. |
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| What is the size of the installer file? |
| The ZeroSpyware 2005 installer file is around 11.5 MB. |
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| Does ZeroSpyware 2005 come with a money-back guarantee? |
| Yes, if for any reason you find that ZeroSpyware does not live up to your expectations, feel free to contact us within 90 days of your purchase. We offer you a 90-day unconditional money-back guarantee, no questions asked. This is only available for online purchases. Customers who purchased ZeroSpyware offline should contact their retail stores for their specific return policy. |
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| Can I buy ZeroSpyware 2005 on a CD? |
| Right now ZeroSpyware 2005 is only available for download through this website, but will be available in CD form very soon. The previous version of ZeroSpyware 2004 and our other products are available in CD form at CompUSA, Electronic Fry's, Best Buy, and other computer stores near you. |
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| I have a non-windows platform, can ZeroSpyware run on that? |
| No. ZeroSpyware only runs on Microsoft Windows platforms. Windows versions supported are windows 98, ME, 2000 and XP. |
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How do I order ZeroSpyware 2005?
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You can purchase ZeroSpyware 2005 online through the following modes of payment:
- Credit card
- Electronic check
- PayPal
Don't worry, our online secure order forms are guaranteed to be protected by Secure Sockets Layer. |
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| Do I have discounts for multiple copy purchases? |
| Yes, you can order additional copies of ZeroSpyware 2005 or any other FBM Zero product at 50% off on a single transaction. |
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What does the ZeroSpyware 2005 installer file look like?
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| The installer file shows the blue 'Z' icon of ZeroSpyware 2005. |
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| What happens when the installer I downloaded is corrupted? |
You may have encountered any of the following technical difficulties during your download process:
a) Heavy Internet traffic - A high number of customers might have been downloading at the same time. Try downloading again at a different time of day, to avoid heavy Internet traffic.
b) Dropped modem transmission - You might have had a problem with your modem or its setup, or your Internet Service Provider (ISP). Please check your modem settings or contact your ISP.
c) Server problems - There might have been a problem with the Internet Service Provider on our end.
We recommend that you contact our technical support team so our operators can walk you through the download process. |
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| Can I install it on more than one computer? |
| Our licensing agreement limits only one download copy of ZeroSpyware 2005 per computer. |
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| I want to reinstall the ZeroSpyware that I purchased and downloaded online. Is there a saved installer somewhere in my Hard Drive? |
| Your installer file for ZeroSpyware is saved locally in your hard drive as ZeroSpyware_Setup.exe. It is usually located in your C:\Program Files\FBM Software\Installers directory. |
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| Why is it important that I register my copy of ZeroSpyware 2005? |
| You will not be able to use your copy of ZeroSpyware 2005 after the 15-day trial period unless you register it as a valid purchased copy. This helps us keep track of our customers and give you the best support possible. |
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| I tried entering my registration key several times, but it still doesn't work. What do I do? |
| To avoid any mistakes, we recommend that you copy and paste the registration key from your confirmation e-mail directly into the registration window. If you still cannot register, you can contact our 24-hour technical support. |
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| I lost my confirmation e-mail. How can I get another copy of my registration key? |
| Contact our technical support team through support@zerospyware.com or click the "Chat With Us" button from our main page. Our support staff will resend you the confirmation e-mail with your account information and your registration key. |
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| I purchased a ZeroSpyware CD from a store and I get an invalid registration key error when I try registering it. |
| Double check on the format of your registration key. The format should be xxxxx-xxxxx-xxxxx-xxxx where 'x' is a character of your registration key. Make sure to include the dashes and it is advisable to use all caps when entering your key. You should be connected to the internet while registering your software. In the case that you still get an invalid registration key error after doing the steps above, you can contact our customer support either through email (support@zerospyware.com) or live chat by visiting www.fbmsoftware.com (click on "Chat with Us" button). Have the official receipt of the CD that you purchased on hand. Customer Support representatives may ask you to provide them with information found on the receipt so that they can give you another registration key if it is really found to be invalid. |
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| After I install ZeroSpyware 2005, do I need to configure any settings for the first scan? |
| You won't need to configure any settings of ZeroSpyware 2005 for the first scan. ZeroSpyware 2005 can scan all the drives in your system right after installation. |
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| I also have ZeroAds 2004 installed. Can I run both ZeroAds 2004 and ZeroSpyware 2005 at the same time? |
| Yes, we recommend that you use both programs at the same time so you will be protected from both spyware and unwanted advertising. |
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| Can I run ZeroSpyware 2005 completely minimized? |
| Yes, ZeroSpyware 2005 and all its features will continue to run while minimized. You can click on the [-] button on the upper right corner of the ZeroSpyware 2005 window to minimize the program to your taskbar or the [X] button to minmize it on your system tray beside the system clock. ZeroSpyware 2005 can also scan in compact mode, using a small unobtrusive window so you can use the rest of your screen space for other tasks. |
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| Can I pause or abort a scan while the scan is running? |
| Yes, you can pause or stop the scanning process by clicking the 'pause scanning' or 'Abort scan' button in the scanning window |
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| Will ZeroSpyware 2005 affect any of my other programs requiring Internet access? |
| ZeroSpyware 2005 will make no changes to legitimate programs running on your computer. Only the spyware components of known carrier applications will be blocked or removed. This way you can continue to enjoy your file-sharing programs without compromising your security. |
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| Can I restore any of the cookies I deleted ? |
| You can only restore quarantined applications, not cookies that you remove from your system. Cookies that you choose to remove will be deleted from your system instantly. |
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| What do I do when ZeroSpyware 2005 detects an unknown application? |
You can report all unknown applications to us through the General Settings panel and choose 'reporting options' on the left portion of the window. You can choose to auto-report unknown applications, or report only the ones you select.
You can also be part of the ZeroSpyware 2005 user community known as Spyware-Net, and send us information about unknown or suspicious applications for analysis and further study. |
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| Where do I get information on a spyware application? |
| You can click on the name of any application listed in ZeroSpyware 2005 to read full details about the program. |
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| Can I restore a spyware application I previously removed? |
| All removed spyware applications are transferred to ZeroSpyware 2005's quarantined applications list. To restore an application, select the application from the Quarantine panel and click 'Restore selected'. This will restore the selected application to your system. Clicking 'Delete selected' will permanently remove the application. |
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| What does Auto-Cookie Blocking do? |
| The Auto-Cookie Blocking function automatically removes all spyware cookies that track your surfing history. Turning this feature on means that cookies that maliciously store your information will be blocked immediately. |
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| What does Auto-Complete Disabler do? |
| The Auto-Complete Disabler prevents your computer from remembering your account names and passwords in your applications and browsers. Turning this feature on means your computer will no longer automatically fill in your account names when you are asked for information. |
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| I have ZeroSpyware 2005 running. How do I stop these alert boxes from popping up? |
| Intrusion alerts like Startup, Favorites, Homepage or BHO alerts usually pop up on your screen to inform you that a change is being made on your system. In case these alert boxes irritate you, you have the option to choose to either always block or always allow these entries on your system. Please do note that choosing the Always Block option will block even good entries that attempt to make changes in your system. The Always Allow option will allow everything including possible spyware attempts to change your system. Features that will allow or block specific entries permanently are still being developed by our software engineers and will be released in upcoming ZeroSpyware versions. |
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| How can I update my copy of ZeroSpyware 2005? |
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ZeroSpyware 2005 regularly checks for updates and informs you when a new version is available. With an upgrade available every week, ZeroSpyware 2005 can automatically update itself with the latest release to ensure your total protection from new variants of spyware.
You can also chat with our representative right now through the Chat With Us link on this page, or send us an e-mail at support@zerospyware.com.
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| Who do I contact if I need help? |
| Our LiveChat system is fully integrated with ZeroSpyware 2005. Our customer support representatives are online 24 hours a day, 7 days a week - just click on the Chat link in the Help and Support panel of ZeroSpyware 2005, or click on the 'Chat With Us' button from our homepage (www.zerospyware.com). |
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| Other ZeroSpyware 2005 Issues |
| Every time I run ZeroSpyware 2005, the auto-cookie blocking feature alternately activates and deactivates. Why is that? |
| This is a known issue with ZeroSpyware 2005 version 3.2.36.4 but has already been fixed on our new version 3.2.43.4. Version 3.2.43.4 is now available for download. |
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| My ZeroSpyware 2005 disables valid applications from running at startup. I already selected Allow but it doesn't seem to remember my settings. Is there anything else I need to do to prevent this? |
| This is a known issue with ZeroSpyware 2005 version 3.2.36.4. Our Quality Assurance Specialists was able to verify that ZeroSpyware 2005 prevents certain valid applications from running at startup. The problem has already been fixed on the new version 3.2.43.4 which was released for download on July 27, 2005. After installation of the new version, user should go "Remote Restore" panel then "Startup Management". The "Refresh" button should be clicked for the application to get the fresh copy of the entries from the registry. Disabled entries should not appear anymore on the list. If in any case that entries in the startup manager list become disabled, this means that it is already being disabled and controlled by the application itself and not by ZeroSpyware 2005. |
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| After installing the latest version of ZeroSpyware 2005, I am not able to successfully scan my system for spyware. It crashes and/or freezes while performing a spyware scan every time. What do I need to do? |
This is a known issue on ZeroSpyware version 3.2.36.4 for Win9x (Windows 98 and ME) operating systems. This has already been fixed on our new version 3.2.43.4 which was released for download on July 27, 2005. In case you would still encounter the same problem, a workaround can be followed:
1. Close ZeroSpyware by right-clicking on the ZeroSpyware icon in your task tray and selecting Exit ZeroSpyware.
2. Access the link http://www.zerospyware.com/tools/ .
3. Select scanpatch.exe from the list. The file download window will appear.
4. Select Run or Open.
5. The WinZip self extractor window will appear. Make sure that the “Unzip to folder” field is set to C:\Program Files\FBM Software\ZeroSpyware.
6. Click on “Unzip”, and then click on OK then Close.
7. Run icheck.exe from C:\Program Files\FBM Software\ZeroSpyware.
8. Open ZeroSpyware from Start > Programs > ZeroSpyware > ZeroSpyware, and then click on Launch Full Scan.
You should be able to perform a complete spyware scan of your system. Please note that this process will only change the appearance of your scan window. It will still perform the same in-depth scanning of your system, and the scan results will still show grayware applications present in your system.
If you have any questions or need further assistance, please contact any of our customer support representatives through Live Chat or send us an email at support@fbmsoftware.com. |
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| I removed spyware applications during a previous scan. Why do I continue to see the same spyware on my list of detected spyware applications? |
| Spyware applications usually enter your system through carrier programs. Sometimes if you try to remove the spyware, the carrier program reinstalls them again. It is best to uninstall the carrier program itself to avoid repeated occurrences of spyware. You can see a list of carrier programs in the Processes area of the Real-time Protection panel, listed as Grayware applications. |
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| When I tried to download an update of ZeroSpyware 2005, I encountered a blue pop-up window that said: "An error occurred while trying to download the available updates." What happened? |
| Please try connecting again; our servers might have been experiencing technical difficulties at that time. |
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| I have ZeroSpyware Limited Edition installed. Since installing, the auto-complete option of my Internet Explorer no longer works. I have to enable it every time. Why is that? |
| This is a known issue with ZeroSpyware Limited Edition version 2.1.29.4. This is currently being fixed in the upcoming version. |
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| I have Norton Internet Security. I am unable to check for updates or connect to your server using ZeroSpyware. |
| There may be a compatibility issue between NIS and ZeroSpyware's internet connection feature. Norton Internet Security should be completely disabled every time ZeroSpyware is checking for updates. |
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