Support


Introduction
What is ZeroSpam 2004?
ZeroSpam 2004 is a desktop email filter that you can download to identify and block spam. ZeroSpam 2004 uses an award-winning Windows spam filter. It is the fastest and most precise software available in blocking junk and spam email:

  • Accurately catches up to 99.9% of spam
  • Stops junk mail with 5 powerful spam filtering engines 
  • Employs several types of artificial intelligence algorithms to filter spam
  • Seamlessly integrates with popular email clients
  • No maintenance required; set it and forget it
 
How does ZeroSpam 2004 work?   
When you receive your email, ZeroSpam 2004 creates a fingerprint ID of each email and checks it against the ZeroSpam Network database to see if the email is spam. Each time you approve or block an email, ZeroSpam 2004 instantly updates the network. You help stop spam by approving or blocking email, and benefit from other members' real time anti-spam blocking or approval. No other product comes close to the power of ZeroSpam's more than 1 million network members.
 
As soon as spammers' tactics change, the ZeroSpam worldwide network responds. This dynamically updated network combines Heuristics, Bayesian analysis, Fuzzy Logic, Source analysis, and Artificial Intelligence to make ZeroSpam 2004 the ultimate spam defense system.
 
Five powerful Anti-Spam Engines keep your email inbox clean:
 
Analyze SpamBulk – checks to see if the email is sent as part of a batch of messages
Analyze SpamRepute – checks whether the email comes from a trustworthy source
Analyze SpamContent – analyzes the header and body of the email for offensive, spam, or junk-related content
Analyze SpamTricks – checks for the latest tricks employed to avoid spam filters
Analyze SpamID – checks whether the sender has been previously convicted of spamming
 
What email clients does ZeroSpam 2004 work with? 
ZeroSpam 2004 Outlook seamlessly integrates with Outlook 2000, 2002, XP, and 2003 Beta 2. 
ZeroSpam 2004 Universal works with Outlook Express, Eudora, Netscape, and most POP email clients.
 
How many versions of ZeroSpam 2004 are available?
ZeroSpam 2004 is available in Outlook and Universal versions. The Outlook version seamlessly integrates with MS Outlook 2000, 2002, XP, and 2003 Beta 2. The Universal version works with Outlook Express, Eudora, Netscape, and most POP email clients.

 
What are the system requirements for ZeroSpam 2004?
  • Email account must be either POP or Microsoft Exchange 
  • Windows 95, 98, 2000, NT, ME, XP
  • Outlook 2000, 2002, XP, and 2003 Beta 2 (for ZeroSpam 2004 Outlook)
  • Outlook Express, Eudora, Netscape or POP email (for ZeroSpam 2004 Universal)
  • 15 MB free hard disk space
 
Installation
What does the ZeroSpam 2004 installer file look like? 
The installer files are named instZeroSpam9x.exe (Universal version, for Win 9x OS); instZeroSpamNT.exe (Universal version, for Win 2K, NT, XP OS); and instZeroSpamOutlk.exe (Outlook version, for all Win OS). Save it in a folder or location that you can easily remember. After downloading, locate and double-click the installer file, then follow the on-screen setup instructions.
 
What happens when I download a corrupt installer?
You may have experienced connection problems when downloading the installer. Please reconnect to the ZeroSpam 2004 download page and download the installer file again.

Can I install it on more than one computer? 
The License Agreement restricts the use of ZeroSpam 2004 to only one PC per registration key. 
 
Purchasing ZeroSpam 2004  
How do I order?
Click this link to order your copy of ZeroSpam 2004 today. Follow the steps to select the version you want to purchase. Enter your payment instructions to download the software. You will get your registration key thru your email. Install ZeroSpam 2004 and enter your registration key; set up your personal options and free your mind from spam and junk mail worries.
 
Do you have discounts for multiple copy purchases?
Not only can you get discounts for multiple purchases, you also get special discounts for suite purchases of ZeroSpam 2004 with ZeroAds 2004 and ZeroSpyware 2004.  

 
Registering ZeroSpam 2004
Why is it important to register my copy of ZeroSpam 2004?
Registering your copy of ZeroSpam 2004 helps us serve you better. You will have Extreme Updates and Extreme Support, two free features geared to help you use your ZeroSpam 2004. Get free and automatic updates whenever new product, rules, and filters updates are available with Extreme Updates. Get free 24-hour customer support with Extreme Support and get all your product issues resolved in an instant.
 
I tried entering my registration key four times, but I still can't register. What do I do?
You might not have typed in the hyphens. All characters of the registration key should be typed in, but we recommend you copy the registration key from your confirmation email and paste it directly into the registration key field. This eliminates typographical errors and speeds up the registration process. 
 
I have lost my confirmation email, and cannot register. How do I get another copy of my confirmation email?   
Click LIVE HELP from the Help menu to contact a customer support representative. Explain your problem with the lost confirmation email and be ready to give your purchase details. Our free customer support service is available 24 hours a day, 7 days a week, 365 days a year.

 
How do I retrieve a lost ZeroSpam 2004 registration key?
Click LIVE HELP on the Help menu and tell the customer support representative how you lost your registration key. Your registration information will be sent directly as well as through your email account.  

 
Running ZeroSpam 2004
How do I use ZeroSpam 2004?  
Once you set up ZeroSpam 2004, you won't have to worry about using it or tweaking the settings on a regular basis. ZeroSpam 2004 is engineered to run efficiently in the background. 
 
Please click the Help button or press F1 to get specific help information for setting up or using ZeroSpam 2004.
 
You can also click the version names to get online help for ZeroSpam Outlook or ZeroSpam Universal. 
 

I am not able to see my ZeroSpam toolbar but I installed ZeroSpam Outlook Edition.
Symptom:
After installing or opening ZeroSpam, the ZeroSpam toolbar fails to appear in Outlook. The ZeroSpam buttons may appear and disappear repeatedly during normal use of Outlook.  
 
Solution:
The ZeroSpam toolbar disappears (or never appears) for the following reasons: 
  1. Outlook stays open or is running in the background.
  2. COM Add-Ins issue 
  3. ZeroSpam is moved to the Disabled Items (Outlook XP/2002 users only)
 
To determine the cause and solution to your problem, please follow these troubleshooting steps: 
  1. Close Outlook. 
  2. Open Windows Task Manager. You can do this in Windows 2000 and XP by right clicking on the Task Bar and selecting Task Manager.
  3. Click on the Processes tab.
  4. If you see an Outlook.exe entry in the list of running programs, you are experiencing issue #1. Please refer to Outlook Open in Background below. If you see no such entry, please continue.
  5. Open Outlook.
  6. Go to Tools > Options > Other > Advanced Options > COM Add-Ins
  7. Highlight FBM Add-In and click Remove if listed. After removing the Add-In click Add and proceed to Step 9.
  8. If FBM Add-In is not listed, click Add.
  9. Browse to the ZeroSpam installation directory. By default, it is c:\Program Files\FBM Software\ZeroSpam. Highlight the ZeroSpamOutlookAddin.dll file and click OK.
  10. Outlook XP/2002 Users - In Outlook, please click on Help > About > Disabled Items. If ZeroSpam is listed, please highlight the entry and click Enable. Close Outlook and reopen it. If ZeroSpam isn't listed in Disabled Items, please go to Request for Help below.
  11. If the ZeroSpam buttons still have not appeared, please see Detect and Repair below.
  12. If none of these steps have resolved the issue, please send report.txt and systeminfo.txt files to customer support at support@zerospam.com. See How to Retrieve Log Files below.

Outlook Open in Background
Some handheld applications or email syncing software such as ActiveSync keep Outlook open in the background to sync with the Inbox or Contacts data. 
  1. To properly launch ZeroSpam, close all instances of Outlook completely. If Outlook remains open in the background, ZeroSpam will not load properly. 
  2. To check if Outlook is remaining open in the background, view the Processes tab in Task Manager. Task Manager is available in Windows XP and Windows 2000 by right clicking on the Task Bar and selecting Task Manager. Be sure to select the Processes tab - the Applications tab will not show background processes.
  3. Look for an Outlook.exe entry after closing the Outlook interface. If an Outlook.exe is still listed, please highlight it and click ‘End process’. This step will completely close Outlook and allow ZeroSpam to launch the next time Outlook is open.
Some ActiveSync users may notice that Outlook is open in the background all the time. Disconnecting the handheld from the USB port normally closes Outlook and allows ZeroSpam should launch when Outlook is re-opened. 
Detect and Repair 
If this process fails to bring the ZeroSpam buttons to the Outlook toolbar, please follow these instructions: 
  1. Open Outlook
  2. Click Help > Detect and Repair
  3. Follow the Detect and Repair instructions to repair Outlook and properly install all necessary components.
 
Updates and Support
How can I get updates on ZeroSpam 2004?
ZeroSpam 2004 actively checks for product, rules, and filters updates whenever you are online and downloads these updates automatically. The Extreme Updates function of ZeroSpam 2004 assures you won't have to worry about the latest updates because you will have them the minute the updates are released. You do not need to uninstall the existing version on your machine before you install the new version. All of your old ZeroSpam 2004 settings are retained during the upgrade.

 
Who do I contact for more help?
Please click LIVE HELP from the Help menu to get FREE instant online support from customer support representatives, 24 hours a day, 7 days a week, 365 days a year.

 
Frequently Asked Questions
How much is ZeroSpam 2004?
A single copy of ZeroSpam 2004 costs $29.95

 
How do I download the software?
Follow the download link in your confirmation email, save the installer file in your PC, and then follow the setup instructions.

 
How do I install ZeroSpam 2004?
Execute the downloaded ZeroSpam 2004 program instZeroSpam.exe file on your hard disk to start the setup program. If you are running Windows 2000, NT, or XP, make sure that you are logged in with Administrator rights to install programs on your computer. Follow the setup instructions on the screen to complete the installation.

 
What if I install and do not have Administrator rights?
Your user account on your machine must have the right to install software. Otherwise, ZeroSpam 2004 will not be installed. You must either enable Administrator rights to your user account or log on with an account with Administrator rights to install ZeroSpam 2004 on your machine.

 
Does ZeroSpam 2004 contain advertising technologies or so-called 'spyware'? 
ZeroSpam 2004 does not contain advertising technologies or so-called 'spyware'.
 
 
What platforms can ZeroSpam 2004 support?
ZeroSpam 2004 runs in the following operating systems: Windows 98, ME, 2000, NT, XP

 
Will ZeroSpam 2004 work with my firewall? 
Yes. ZeroSpam 2004 integrates with your email application and will not interfere with your firewall.

 
Does ZeroSpam 2004 work with antivirus software?
Yes, ZeroSpam 2004 will work with your favorite antivirus software.

 
What is the size of the installer file?
ZeroSpam 2004 Outlook version – 5.6 MB 
ZeroSpam 2004 Universal version – 7 MB