FBM Software is committed to safeguarding your privacy.
FBM Software does not use small files called ‘cookies’ to store your information on your computer whenever you visit our site. The only information we do collect is the data you volunteer through our order form, when you decide to purchase our software. Your contact and financial information are only used for billing purposes. If we have trouble processing an order, we use the information you provided to contact you. Your data will never be shared with a third party unless required by law, like a judicial proceeding, court order, or other legal process.
FBM Software takes every precaution to protect your information.
You can be assured that all data you submit is safe from interception. The information you send us is encrypted and protected with SSL (Secure Sockets Layer) technology. You can check if the page you are surfing is secure by looking at the bottom of your browser – a ‘lock’ icon will appear on secure pages. Our order forms are secure and your online data is guaranteed to be safe.
This protection even extends offline. Your customer information is restricted in our offices. Only authorized employees can access this information, like customer service representatives whom you might contact for technical support. Our servers are placed in a secure environment, with only select employees (like system administrators) having access.
FBM Software lets you control your information.
If you change your address, phone number, or other personal data, you can easily correct, update, or delete your information by contacting our customer service representatives. We provide several avenues to your convenience – you can contact customer support through the Live Chat feature on our applications or website, 24 hours a day, 365 days a year, absolutely free. Or you can e-mail us at firstname.lastname@example.org.
FBM Software believes in total customer satisfaction.
If you are not satisfied with any FBM Software product that you purchased online, you are entitled to a refund within 90 days of purchase. Just contact our customer support through Live Chat or email@example.com so our representatives can assist you with a refund. This money-back guarantee is only available for online purchases. Offline purchases of our products fall under the refund policy of the store from which you purchased.